STOWAWAY FESTIVAL 2022 EVENT TERMS & CONDITIONS
CONTENTS TERMS
- DEFINITIONS
- LOCATION AND OPENING HOURS OF THE EVENT
- CANCELLATIONS
- HEALTH AND SAFETY RESTRICTIONS
- TICKETING
- TERMS APPLICABLE TO GENERAL PITCH AREAS IN THE CAMPSITE
- TERMS APPLICABLE TO LIVE-IN PITCHES
- THE DISABLED ACCESS AREA
- TERMS APPLICABLE TO ALL PITCHES
- USE OF VEHICLES AT THE EVENT
- PROHIBITED ITEMS
- FACILITIES AND ENTERTAINMENT
- FURTHER REGULATIONS RELATING TO THE EVENT
- LIABILITY OF THE COMPANY
- USE OF PERSONAL INFORMATION BY THE COMPANY
- THESE TERMS
TERMS
1 DEFINITIONS
1.1 The following definitions apply in these Terms:
“Guest” means any person in possession of a valid entry ticket to the Event (as defined below).
“Event” means Stowaway Festival located at Blackpit Farm, Silverstone Road, Stowe, Bucks, MK18 5LJ.
“Company” means Buckingham Plant Hire Limited (co reg’n no 00542721) trading as Stowaway Festival.
“General Pitch Area” means any area of the Event Campsite allocated for pitches other than the Disabled Access Area or any area set aside for Live-In Pitches.
“Group” means a group of Guests who are friends or members of the same family and who intend to camp on the same pitch.
“Live-In Pitch” means a pitch at the Event Campsite set aside for Live-In Vehicles but which is not an EHU Pitch.
“Live-In Vehicle” means any vehicle which the Guest plans to sleep in (or which is built or converted for sleeping in) including, but not limited to, motorhomes, caravans, trailer tents and vans.
“Live-In Vehicle Ticket” means a ticket which allows a Guest to use a Live-In Pitch.
“Prohibited Items” means the items listed in clause 11.1 of these terms an any further items listed as ‘prohibited items’ on the Website at any time.
“Admission Ticket” means a ticket granting a Guest access to the Event.
“Website” means the website at https://stowawayfestival.co.uk through which bookings for the Event are made.
1.2 In these terms:
1.2.1 a reference to ‘ticket’ or ‘tickets’ (without reference to the type of ticket) is a reference to any and all types of ticket referred to in these terms (including, without limitation, an Admission Ticket and/or a Live-In Vehicle Ticket) as the context requires; and
1.2.2 a reference to a ‘pitch’ or ‘pitches’ (without reference to the type of pitch) is a reference to any and all pitches in the Event Campsite (including, without limitation, a pitch within the General Pitch Areas the Disabled Access Area and/or Live-In Pitch).
2 LOCATION AND OPENING HOURS OF THE EVENT
2.1 The Event is located at the following address: Blackpit Farm, Silverstone Road, Stowe, Buckinghamshire, MK18 5LJ. On entering the Event please follow all relevant directional signage.
2.2 The Event entry gates open at the time listed on the Website as being the opening time of the Event for the dates booked.
2.3 If a Guest arrives outside of the access times specified in clause 2.2 the Guest will not be permitted access to the Event.
3 CANCELLATIONS
3.1 A ticket purchased via the Website may be cancelled at any time within 14 days of the date of purchase of that ticket. This cancellation period will expire after 14 days from the date of purchase but this does not apply to tickets purchased at the gate of the Event.
3.2 Any tickets purchased less than 14 days before the advertised start date of the event are non-refundable.
3.3 To exercise the right to cancel, a Guest must inform the Company of his or her decision to cancel the ticket by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the model cancellation form at the end of these terms, but it is not obligatory
3.4 To meet the cancellation deadline, it is sufficient for a Guest to send a communication exercising the right to cancel before the cancellation period has expired.
3.5 Should the Company receive notice of cancellation within the cancellation period outlined above, the Company will reimburse the Guest for the tickets cancelled (and will do so without undue delay, and not later than 28 days after the day on which the Company is informed about the cancellation of the Tickets) using the same means of payment as the Guest used for the initial transaction, unless the Guest expressly agrees otherwise; in any event, the Guest will not incur any fees as a result of the reimbursement.
3.6 Except as set out above, the Company is unable to offer refunds or exchanges in respect of any ticket purchased unless the event for which the ticket was purchased is cancelled or the Event is unavailable (for example due to flooding or fire or a reduction in the number of tickets available which means the Company has to refund the tickets purchased). If you purchase tickets for the Event for an event and the Event does go ahead but you are (for whatever reason) unable to attend then no refund or exchange will be made.
3.7 If the event for which a ticket is purchased is cancelled by the Company then we may offer you the option of re-booking the Event for another date (subject to availability) but this is without prejudice to your statutory right to a refund.
4 HEALTH AND SAFETY RESTRICTIONS
4.1 The Company reserves the right to make amendments to these terms and conditions from time to time and / or to impose such restrictions or conditions on Guests as a condition of admittance to the Event as the Company considers appropriate, taking into account current circumstances at the time of the event or in response to any guidance or requirements issued by the Government, Public Health England, any other governmental, judicial or regulatory authority or issued by any rights holder or governing body. You must check the Website before travelling to the Event for the latest version of the terms and conditions applicable at the time of your stay and for guidance on any health and safety measures in effectual though the Company will notify you of any changes via email to the email address you provided when purchasing your tickets if there are changes that materially affect your rights as a consumer (for example if the Company is required to reduce the number of tickets available at the Event and is therefore unable to guarantee you access).
4.2 The restrictions referred to in clause 4.1 above may include (without limitation) such things as:
4.2.1 health checks before entry (such as a temperature checks or checking validity of COVID passes);
4.2.2 taking contact details of each Guest before entry to the Event is permitted;
4.2.3 requiring the wearing of face masks by Guests; or
4.2.4 reducing the number of tickets at the Event.
4.3 Admittance to the Event is subject to adherence to the rules and regulations of the Event including compliance with all restrictions or further conditions imposed on Guests under this clause 4 and it is the responsibility of all Guests to ensure they are able to comply with such rules and regulations. Any breach of the rules and regulations may result in the Company refusing admission to the Event or requiring non-compliant Guests to leave the Event without refund or compensation.
4.4 Any safety measures introduced by the Company will be aimed at reducing the health risks to Guests, but it is not possible to completely eradicate those risks. It is each Guest’s sole decision to attend the Event acknowledging that they do so at their own risk. Guests are responsible for their own health and safety and must not solely rely on the measures put in place by the Company.
5 TICKETING
5.1 Tickets for Individual Guests
5.1.1 Each Guest must purchase an Admission Ticket and every Guest entering the Event is required to have a valid Admission Ticket. Admission Tickets are available all ages and must be purchased on a per Guest, and NOT a per pitch basis. The age on the ticket reflects the age of the Guest at the time of entry at the festival if that differs to the time of purchase.
5.1.2 Proof of age may be required from anyone attending the Event and all Guests may be required to provide photographic identification (‘ID’) on request. Failure to provide a valid ID on request may result in the Guest being refused admission or paying to upgrade their ticket to the correct age bracket as deemed by a representative of the Company.
5.1.3 A complete and valid Admission Ticket for the relevant dates must be presented for a Guest gain entry to the Event.
5.1.4 The Event has an area with accessible toilets and showers reserved for blue badge holders (the “Disabled Access Area”). Further details relating to the use of the Disabled Access Area are given in clause 8 of these terms.
5.1.5 Each Guest presenting a valid Admission Ticket will be given a wristband on arrival at the Event. The wristband must be kept intact for the duration of the Guest’s stay and is not transferable. If the wristband is lost or it detaches from the Guest to whom it was issued, entry and re-entry to the Event will be refused.
5.2 Tickets for Personal Assistants
5.2.1 Personal Assistant (PA) tickets must be agreed in advance on receipt of proof of eligibility.
5.2.2 Personal Assistants must be over 18 to accompany an adult ticket holder OR children or teens acting as carers must also be accompanied by a responsible adult other than the adult they are directly caring for.
5.2.3 One Adult Admission Ticket must be purchased before a PA ticket can be issued
5.2.4 Applications for PA tickets must be received before the date specified on the Website.
5.3 Tickets for Vehicles
5.3.1 Only Live-In Vehicles for which a valid Live-In Vehicle Pitch Pass has been purchased (see below) will be allowed entry into the Event. Only ticket holders will be permitted to park personal cars or motorbikes in the Event car park. All vehicles are left at the owners risk. Guests will not be permitted to bring other large vehicles (such as tractors, lorries, large vans etc.) into the car park.
5.3.2 For each Live-In Vehicle entering the Event, a Live-In Vehicle Ticket must be purchased. Live-In Vehicle Tickets are purchased on a per vehicle basis and the Guest should refer to the Website to determine whether a Live-In Vehicle Ticket is available for the dates being booked.
5.3.3 Live-In Pitches are not a specific size. Instead, Guests are asked to use common courtesy and not take up any more room than necessary for their immediate party. As a rule of thumb, a pitch should be around 7 x 8m. Live-In Pitches cannot be reserved or booked as they are allocated on a first come first served basis. The Company cannot guarantee that members of the same Group will be allocated adjacent pitches, particularly if they do not travel together.
5.3.4 A Live-In Vehicle Ticket does not grant access to an EHU. Where a Live-In Vehicle Ticket has been purchased, the Company’s staff at the Event will give directions as to where that Live-In Vehicle may be parked.
5.4 General
5.4.1 There are a limited number of tickets available (of all types) and the purchase of a ticket is strictly subject to availability. Ticket prices for all types of ticket are as advertised on the Website and may be different depending on the date(s) being booked.
5.4.2 Subject to availability, tickets may be purchased on the Event gate. Payment will only be accepted in GBP Sterling by card or cash.
5.4.3 A ticket only grants such rights to the holder in respect of the Event as are relevant to the ticket type purchased (as set out in these terms) and for the period of time stated on that ticket and does not give or guarantee access to the event in connection with which the Ticket was purchased.
5.4.4 A ticket gives entry to the Event from the date specified on the ticket. All pitches must be cleared, and the Event campsite vacated, by midday on the following Monday.
5.4.5 Tickets are not transferrable to other dates or times and are strictly not to be offered for resale. Tickets must only be used for personal or private use. If a ticket is resold or transferred for profit or commercial benefit or gain or as part of any hospitality package or similar arrangement without prior written consent from the Company, it will become void and the holder may be refused entry to or be ejected from the Event.
5.4.6 Tickets bought from unauthorised agents are not valid and admission will not be granted to the Event where it is suspected that a ticket has been purchased from unauthorised agent. Do not buy from Internet auction sites or exchange/buy tickets on social networking sites.
5.4.7 Duplicate tickets will not be issued if a ticket is lost, stolen, defaced, photocopied or illegible ticket and any ticket which is defaced, photocopied or illegible may be invalidated. Entry to the Event will be denied should any part of an otherwise valid ticket not be presented or if a ticket is invalidated.
5.4.8 R.O.A.R (Right Of Admission Reserved) applies to all ticket types. The Company’s decision on admission to the Event is final, regardless of ticket type.
5.4.9 The Company will not be liable for any lost tickets, passes or wristbands and replacements must be purchased at the full face value (subject to availability).
5.4.10 Each ticket, pass and wristband remains the property of the Company at all times and if a ticket or wristband is used in breach of these terms it is void and the holder may be refused entry to or rejected from the Event.
5.4.11 Anyone under the age of 18 must be accompanied, and supervised at all times, by a full paying adult. Each full paying adult may bring up to a maximum of four under 18’s.
5.4.12 A challenge 25 policy will be in place on entry and for alcohol sales at the Event.
6 TERMS APPLICABLE TO GENERAL PITCH AREAS IN THE CAMPSITE
6.1 Pitches on the General Pitch Areas are not individually marked out and cannot be reserved or booked as they are allocated on a first come first served basis. The Company cannot guarantee that members of the same Group will be allocated adjacent pitches, particularly if they do not travel together.
6.2 Guests should be courteous with their pitching on the General Pitch Areas and only take up the space needed. Any Guest/Group taking more space that necessary may be asked to reduce the size of their pitch.
6.3 Under no circumstances, will Guests be permitted to park within the General Pitch Areas of the Event campsite.
6.3.1 Live-In Vehicles will be required to park on a Live-In Pitch
6.5 All decisions on the parking of vehicles (including Live-In Vehicles) will remain at the discretion of the Company’s representatives at the Event.
7 THE DISABLED ACCESS AREA
7.1 Subject to clause 7.3, each pitch within the Disabled Access Area is strictly for blue badge holders who purchase a valid Admission Ticket via the Website.
7.2 For a pitch within the Disabled Access Area to be allocated to a Guest/ Group on arrival, that Guest or at least one member of that Group must produce a valid blue badge along with his or her valid Admission Ticket.
7.3 Whilst a holder of a Blue Badge is entitled to share their pitch with non-blue badge holders, the Company requests that each blue badge holder invites no more than 4 non blue badge holders to share occupation of his or her pitch wherever possible. This is requested as a courtesy to other blue badge holders and to ensure that the facilities provided in the Disabled Access Area are kept available for those who need them. Non-blue badge holders camping in the Disabled Access Area may be asked to give priority to blue badge holders regarding the use of those facilities particularly at peak times or on busy days.
7.4 Each non-blue badge holder sharing a pitch within the Disabled Access Area will be required to purchase an Admission Ticket for the Event.
7.5 The Disabled Access Area can not be prebooked.
8 TERMS APPLICABLE TO ALL PITCHES
8.1 All Guests must pitch as directed, not encroach on any other pitches and consider fire risk limitation, safety and access. If the pitch is judged to pose a risk to the safety and comfort of others, the Guest(s) will be asked to move.
8.2 Guests must not camp under powerlines. In this instance Guests will be asked to move to a different location.
8.3 Gazebos are permitted on any pitch subject to space being available. In the event of inclement weather the Guest may be asked to dismantle the gazebo irrespective of the size or quality. Any Guest / Group erecting a gazebo does so at their own risk and any damage caused by them is the sole responsibility of that Guest or Group.
8.4 A pitch may only be occupied for recreational purposes and may not be used for any commercial purpose. No unauthorised trading is permitted within the Event or Event campsite or any public car park and there must be no trading/flyering/placing of posters/stickers without prior written consent from the Company.
8.5 The Company reserves the right to judge acceptable levels of noise or behaviour and Guests must ensure compliance with the directions of the Company’s employees or management on these matters. The Company reserves the right to exclude or eject any person from the Event or Event campsite if it reasonably considers the behaviour of such person to be objectionable, a risk to health and safety or likely to cause any damage or bring the Event into disrepute. In this case, no refunds shall be given and the Guest who booked shall indemnify the Company against all and any losses, costs, damages, liabilities, claims, demands and expenses suffered or incurred by the Company and/or Event arising out of any exclusion, ejection, or termination under this clause.
8.6 Guests must remove all items from their pitch and dispose of any rubbish in the designated waste disposal areas.
8.7 Guests may use BBQs on their pitch provided that:
8.7.1 disposable BBQs are placed on bricks;
8.7.2 BBQs are kept within the boundaries of the Guest’s pitch;
8.7.3 use of BBQs does not cause any inconvenience to other Guests
8.7.4 hot coals are cooled before disposal and are placed in designated waste disposal areas; and
8.7.5 In the event of very hot weather/dry ground conditions, the Company and its representatives reserve the right to prohibit the use of camping stoves for safety reasons.
8.8 Guests must not use camping stoves or BBQs inside their tent, awning or vehicle.
8.9 Guests must not use spent BBQs or cooking equipment inside their tent, awning or vehicle for warmth.
8.10 Guests must not carry tall flag poles whilst walking in the proximity of power lines.
8.11 Guests must only drink water from the designated water points.
8.12 Cutting or damaging trees and other vegetation is strictly prohibited and the natural conditions of the Event grounds are not to be disturbed. This includes tying ropes to, or driving nails into trees.
8.13 Anyone under the age of 18 must be properly supervised at all times.
9 USE OF VEHICLES AT THE EVENT
9.1 No hired vehicles/caravans may be towed/driven onto site unless the driver holds an Admission Ticket and a valid ticket for the vehicle. No Guest will be allowed to access the Event to pre-pitch a caravan/motorhome or other temporary accommodation.
9.2 To minimise the risk of injury to Guests, once any vehicle (including any Live-In Vehicle) has parked at the Event, that vehicle may not be moved (unless it is leaving the Event) from the place it has been parked unless a request is made of the driver by one of the Company’s representatives at the Site to move the vehicle (e.g. in the event of changes in the weather or if access is required for emergency vehicles). The driver of any vehicle returning to the Event (including any Live-In Vehicle) after leaving will be required to park that vehicle as directed by a representative of the Company
9.3 All roads within the Event are classed as public roads, as such they fall under the various Road Traffic Acts which could lead to prosecutions for driving offences in the event of an incident. In particular (not without limitation):
9.3.1 DO NOT drink and drive.
9.3.2 Any person driving a vehicle within the Event must hold a valid driving licence.
9.3.3 All vehicles within the Event must have valid tax, insurance and MOT as appropriate.
9.3.4 A speed limit of 10MPH applies within all areas of the Event. Every Guest must comply with this speed limit at all times including Guests using bicycles or other wheeled conveyances.
9.4 The roads within the Event must be kept clear at all times. Any vehicles blocking the roads will be removed. Emergency vehicles need access to these roads at all times day and night.
9.5 Guest’s park their vehicle(s) in the Event grounds at their own risk. The Company accepts no liability for any damage, theft or loss to the Guest’s vehicle(s).
10 PROHIBITED ITEMS
10.1 The following items are NOT permitted at the Event:
10.1.1 campfires, firewood and fire starters;
10.1.2 chinese lanterns;
10.1.3 drones;
10.1.4 fireworks;
10.1.5 gas cylinders exceeding 15kg;
10.1.6 generators;
10.1.7 glass. All liquids must be decanted into plastic containers before arrival. All glass bottles will be removed and disposed of by the Company’s representatives at the Event on arrival;
10.1.8 kites;
10.1.9 offensive weapons;
10.1.10 paddling pools / Swimming Pools / Hot Tubs etc;
10.1.11 pets including dogs (except for registered assistance dogs);
10.1.12 radio controlled aircrafts;
10.1.13 restricted and illegal substances;
10.1.14 sound systems capable of creating excessive noise;
10.1.15 monkey bikes, mini moto, pit bikes, scooters, Segways and quads
10.1.16 Alcohol of a quantity that is deemed excessive for personal consumption in the Event Campsite by a representative of the Company. As a rule of thumb this is EITHER 12 cans of beer/lager/cider OR 2 plastic bottles of wine per person. No spirits or glass bottles are allowed. Please remember any personal alcohol brought to the event is only for consumption within the campsite and not the entertainment areas.
10.1.17 Any and all items that are deemed dangerous, offensive or unsuitable for the safe environment of the Event.
10.2 It is the responsibility of each Guest to check the Website before travelling to the Event for an up-to-date list of all Prohibited Items.
10.3 The Company reserves the right to search any/all vehicles and/or persons on arrival and to conduct security searches at any time thereafter as appropriate to ensure the safety of persons at the Event.
10.4 The Company reserves the right to refuse admission to anyone carrying a Prohibited Item and/or to confiscate the Prohibited Item, regardless of the tickets carried by the persons concerned. No refund will be issued to that person if admission is refused and the Company cannot undertake to guarantee the safe custody or return of the Prohibited Item.
10.6 The use of photographic equipment is allowed for private domestic purposes only. All other recording and any transmission is prohibited including (without limitation) recording of any data or information relating to the Event and/or any Guest other than a member of the same Group. As a condition of entry to the Event each Guest assigns (by way of a present assignment of future copyright) the copyright in any photographs or recordings you make at the Event to the Company.
11 FACILITIES AND ENTERTAINMENT
11.1 The Company aims to provide designated water points, toilets and shower facilities at the Event campsite for the use of all Guests.
11.2 Details of entertainment and facilities available during any particular event period will be available on the Company’s Website.
11.3 All artists, vendors and billed attractions are subject to change.
11.4 Pyrotechnics/lasers/smoke machines/strobe lighting and special effects may take place during some performances
11.5 Exposure to loud noise may cause damage to your hearing, you should take relevant precautions to prevent any damage occurring.
11.6 All Guests are asked to note that the availability of any facilities cannot always be guaranteed and, particularly during busy periods or peak times, there may be queues to use the Event’s facilities.
12 FURTHER REGULATIONS RELATING TO THE EVENT
12.1 The Company reserves the right to post further directions regarding the use of the Event on the Website and/or at the Event. Guests must comply with all such directions and requirements of the Company and all verbal directions or instructions issued by the Company’s representatives at the Event.
12.2 Failure to comply with any of the rules and regulations prescribed by the Company or the Company’s representatives at the Event in relation to the use and enjoyment of the Event or behaving in a manner which is deemed unsociable or potentially dangerous will result in the Guest being ejected from the Event without refund.
12.3 Use of the Company’s logo or associated images is strictly prohibited without prior written consent from the Company.
13 LIABILITY OF THE COMPANY
13.1 Nothing in these terms shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable) or any other matter in respect of which it would be unlawful for the Company to exclude or restrict liability.
13.2 Subject to clause 14.1, all property and items brought into the Event by any Guest shall be the sole responsibility of and at the sole risk of the Guest. The Company will not be liable for any loss or damage to any property including, but not limited to, motor vehicles (including Live-In Vehicles), tents and other equipment and personal effects, howsoever such loss or damage is caused or sustained.
13.3 Subject to clause 14.1, the Company shall not be liable for injury, loss or damage suffered by any Guest or occupants of any pitch, whether in contract, tort (including negligence), misrepresentation, breach of statutory duty or otherwise.
13.4 The Company is not responsible for matters outside our control. If our performance of the services we are to provide is affected by an event outside our control then we will notify you of the issue as soon as possible and we will take steps to minimise the effect that such event has on you. Provided we do this we will not be liable for delays or non-performance caused by the event outside our control but if there is a risk of substantial delay or non-performance (for example if you will not be able to access the Event on the days booked) you may contact us to receive a refund for the tickets you have purchased. Events outside our control may include (without limitation) pandemics, epidemics or other outbreaks of diseases, flooding, fires or other natural events or adverse weather conditions, strikes, lock-outs or other industrial dispute, nuclear accidents, acts of God, war, terrorist activity, riot, civil commotion, acts of government or changes to law, statutory guidance, non-statutory guidance, rule, regulation and/or direction which affect the operation of the Event, non-performance by the Company’s suppliers or subcontractors (other than by companies in the same group as the Company) or interruption or failure of a utility or service supplying the Event.
13.5 If there is a problem or dissatisfaction with any matters under the Company’s control, the Guest should notify the Company immediately, so the Company has the opportunity to rectify issues. The Company cannot accept liability in relation to any claim of whatever nature if the Guest fails to notify the Company of any issue prior to leaving the Event.
14 USE OF PERSONAL INFORMATION BY THE COMPANY
14.1 The Company will only use your personal information as set out in our Privacy Policy. You can find our Privacy Policy on the Website.
14.2 By entering the Event each Guest consents to having his or her image, voice and likeness captured through photography and film. The Company will own all rights and the footage may be used for promotional materials. This includes the filming by the police or security staff that may be carried out for the security of other Guests.
14.3 CCTV cameras are in operation on the Event. Footage from these cameras may be used at the discretion of the Company.
15 THESE TERMS
15.1 The Company reserves the right to alter these terms at any time. Please check back regularly for changes.
15.2 These terms are governed by English Law and the Courts of England and Wales have exclusive jurisdiction to decide any disputes in relation to these terms.
15.3 The Company may transfer its obligations under these terms to someone else (e.g. in the event of a sale of the Event).
15.4 If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Stowaway Festival Event Terms & Conditions were last updated on 07/10/2021.
MODEL CANCELLATION FORM
(Complete and return this form only if you wish to withdraw from the contract)
To Buckingham Plant Hire Limited (co reg’n no 00542721) trading as Stowaway Festival, Blackpit Farm, Silverstone Road, Stowe, Bucks, MK18 5LJ
hello@stowawayfestival.co.uk
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate
