Stowaway & Co | Customer Referral Scheme Terms & Conditions

1. About the scheme

Stowaway & Co is operated by Stowaway Productions Limited (company number 15624856) (“Stowaway”, “we” or “us”). The scheme allows registered members to earn points when friends or family purchase qualifying Stowaway Festival 2027 tickets using the member’s unique referral link or code.

By joining the scheme, you agree to these Terms & Conditions.

2. Joining

• Membership is free and open to anyone aged 18 or over.

• You must register using your full name, email address and mobile number.

• Only one account is permitted per person.

• Stowaway employees, contractors and anyone participating in a separate staff or commercial affiliate scheme may not earn points through Stowaway & Co unless agreed by us.

• You are responsible for keeping your account details accurate and secure.

3. Earning points

Points are awarded for completed ticket sales made through the official Stowaway ticketing platform using your unique referral link or code:

• Sunday Day Ticket: 1 point

• Weekend Ticket: 4 points

Points are awarded per paid ticket, not per order. Complimentary tickets, free under-five tickets, booking fees, accommodation, parking and other extras do not earn points.

For payment-plan bookings, points will only become available once the booking has been paid in full. Points may initially appear as pending while payment is completed or any applicable cancellation period remains open.

The referral link or code must be used when the booking is made. Points cannot normally be added retrospectively where the purchaser did not use it correctly.

4. Refunds and cancellations

If a referred booking is cancelled, refunded, charged back, left unpaid or otherwise becomes invalid, the corresponding points will be removed from your account.

Where those points have already been used, we may cancel any unfulfilled reward or deduct the points from your future balance. We may suspend an account while a disputed or potentially fraudulent transaction is investigated.

5. Redeeming rewards

Available points can be exchanged through the Rewards Shop for:

• 1 point – Drink Token

• 2 points – Food Token

• 3 points – Official Festival T-shirt

• 5 points – Official Festival Hoodie

• 5 points – Sunday Day Ticket

• 8 points – Spa Pass for two

• 10 points – Premium Camping Reserved Pitch

• 10 points – Nanny Service for up to three children

• 11 points – Long Table Banquet for two

• 12 points – Weekend Ticket

• 45 points – £200 Festival Rider

• 90 points – Luxury Bell Tent package

Rewards are subject to availability and must be claimed by the deadline shown in the Rewards Shop. Points will be deducted once a reward is claimed.

Rewards:

• have no cash value;

• cannot be sold, transferred, exchanged or refunded for cash;

• do not include festival admission unless the reward is specifically a ticket;

• may require advance booking; and

• may be subject to additional reasonable conditions shown in the Rewards Shop, including age restrictions, session times, capacity and third-party provider requirements.

Members must hold the correct festival ticket and campsite access required to use their chosen reward. Alcohol may only be supplied to those aged 18 or over and remains subject to the festival’s Challenge 25 policy.

The details of the Festival Rider, Nanny Service and Luxury Bell Tent package will be confirmed in the Rewards Shop before the relevant reward can be claimed.

If we are unable to provide a confirmed reward, we will restore the points or offer a suitable alternative with the member’s agreement.

6. Fair use

The scheme is intended for genuine personal referrals. You must not:

• use your referral code to purchase your own tickets;

• create false, duplicate or misleading accounts;

• make fraudulent or speculative bookings;

• place your code on voucher or discount-code websites;

• use paid advertising without our written permission;

• send unsolicited or bulk messages; or

• make misleading claims about Stowaway Festival or the rewards available.

You should only share your link with people you reasonably believe may be interested. Do not provide us with another person’s contact details without their permission.

When sharing your link publicly or on social media, you must make it clear that you may receive Stowaway & Co points if someone books through it.

We may remove points, cancel rewards or close accounts where we reasonably believe the scheme has been misused.

7. Communications and personal information

We may send essential emails about your account, points, referred sales and claimed rewards.

You may separately choose to receive promotional Stowaway & Co communications by email and/or WhatsApp. These choices are optional and can be changed or withdrawn at any time without closing your account or losing valid points.

We will process your personal information in accordance with the Stowaway Festival Privacy Policy.

8. Changes to the scheme

We may change the rewards, points structure or operation of the scheme where reasonably necessary. We will provide reasonable notice of any material change and will not remove points already properly earned, except where required because of fraud, cancelled bookings, legal requirements or circumstances outside our reasonable control.

If the scheme closes, we will normally provide members with a reasonable opportunity to redeem available points. Rewards remain subject to Stowaway Festival 2027 taking place.

9. General

Membership does not create an employment, agency, partnership or commercial representative relationship between you and Stowaway.

These terms operate alongside the main Stowaway Festival ticket Terms & Conditions. Nothing in these terms affects your statutory rights.

These terms are governed by the laws of England and Wales. Questions about the scheme should be sent to hello@stowawayfestival.co.uk.